Construyamos el Futuro
Juntos.
En FCS no solo tendrá un trabajo: formará parte de una visión global, de una pasión por la tecnología y de un equipo en constante evolución.
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Nuestra empresa nunca solicita, bajo ningún concepto, tarifas, depósitos, cuotas de formación, cuotas de servicio ni la descarga de aplicaciones durante el proceso de selección.
Cualquier comunicación que solicite pago, datos personales o le redirija a enlaces de terceros no tiene ninguna relación con nuestra empresa.
Toda la correspondencia oficial se realiza exclusivamente a través de direcciones de correo corporativas con el dominio @firstcontactservice.com. Las entrevistas realizadas a través de otros dominios, correos personales o cuentas no verificadas no nos representan.
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Números de Teléfono Oficiales:
US: +1 888 513 1305
TR: +90 850 480 9085
UK: +44 740 581 0565
¿Por Qué Trabajar en FCS?
Con nuestro enfoque centrado en las personas, buscamos maximizar el potencial de cada empleado.
Visión Global
La oportunidad de construir una carrera global colaborando estrechamente con distintas culturas en proyectos internacionales.
Desarrollo Continuo
Mejore tanto sus habilidades técnicas como sus competencias interpersonales con nuestros programas de academia y formaciones periódicas.
Trabajo Flexible
Una cultura moderna respaldada por modelos de trabajo híbrido y remoto, que valora el equilibrio entre vida laboral y personal.
Enfoque Tecnológico
Viva hoy las operaciones del futuro mediante el uso de inteligencia artificial y las tecnologías de comunicación más recientes.
Posiciones Abiertas
Inbound Call Center Customer Representative
WHO WE ARE
FCS is a global company providing customer service solutions in partnership with world-renowned service providers, with a strong foundation in the United States. Our diverse team covers a wide range of services, including contact and call center solutions, inbound & outbound call management, virtual secretary, IVR systems, cloud services, tech support, Omnichannel CRM, data management, video calls, screen recording, digital marketing, and social media management.
If you're passionate about technology and eager to be part of an innovative team, FCS is the place to grow and thrive! Join us and take your career to the next level while working on cutting-edge solutions across various industries.
JOB DESCRIPTION
We are looking for dedicated Inbound Customer Representatives to manage incoming orders for an international top player fast-food brand. In this role, you will handle calls from customers abroad. You will be working the night shift, so make sure you're a night owl before applying for this position! We have a variety of shifts available, full-time opportunities.
Key responsibilities include:
- Receiving and managing inbound calls from customers
- Assisting the customers’ demands with order placement
- Providing accurate information about menu items and promotions
- Ensuring orders are processed efficiently and without error
- Maintaining a high level of customer satisfaction during each interaction
- Conveying the issue to the relevant units when necessary
QUALIFICATIONS AND REQUIREMENTS
- Willingness and ability to work during night shift
- Previous experience of working the night shift (preferred)
- Advanced communication skills in English, as the role involves interaction with international customers
- A quiet, distraction-free environment and reliable internet connection with a speed of at least 50 Mbps or access to suitable infrastructure
- Previous experience in the call center industry (preferred)
- Being prone to teamwork
WE OFFER
- Remote Work: Work from the comfort of your home, with all the flexibility and convenience that comes with it.
- Work-Life Balance: With predefined stable shifts and remote work, you can fully disconnect after work hours, enjoying personal time without any interruptions.
- Equipment Provided: We supply all the necessary equipment, so you can focus on doing your best work without any hassle.
- Fair Bonus System: We believe in rewarding hard work! Our bonus system is designed to be fair, transparent, and motivating.
- Friendly Work Environment: Join a supportive and friendly team where collaboration and positivity thrive. We're all night owls working hard and having fun together.
- Career Growth Opportunities: As part of a growing company, you’ll have plenty of room to develop your skills and advance in your career.
¿No Encuentra la Posición Adecuada?
Para que podamos contactarle cuando surjan nuevas oportunidades acordes a sus habilidades, puede escribirnos a través de nuestra página de contacto seleccionando "Oportunidades de Carrera" e incluir su currículum en nuestra base de candidatos.
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