News, trends, and expert opinions from the world of customer experience.
As First Contact Service, we participated in the Turkish Innovation Night held in Miami. At this prestigious event where we met with industry leaders, we shared our vision on global Customer Experience (CX) trends and the future of technology.
Read More arrow_forwardWe met with the Minister of Industry and Technology of the Republic of Türkiye, Mehmet Fatih Kacır, in Orlando to hold a productive discussion on Türkiye's technology strategies and FCS's sectoral investments.
Read More arrow_forwardWe met with Liliam Lopez, Founder of SFLHCC, one of South Florida's most influential business organizations, and our Consul General Resul Şahinol to evaluate potential collaborations between the two communities and our multilingual operational strength.
Read More arrow_forwardAs part of our global growth strategy, we met with Miami Dade Chamber of Commerce officials and Turkish-American Chamber of Commerce representatives to share our technology-based customer experience solutions and US targets.
Read More arrow_forwardNo matter how perfect your product is, if your customer support is insufficient, you will lose customers. Discover 8 golden strategies to take customer satisfaction and loyalty to the top.
Read More arrow_forwardWhat is an outbound call center and how does it work? From telemarketing to market research, discover outbound strategies and outsourcing advantages that will accelerate your business growth.
Read More arrow_forwardWhat are the differences between customer success and customer support? Discover the duties, strategies, and differences of these two vital roles that directly affect your business growth.
Read More arrow_forwardWhat are inbound call centers and what do they bring to your business? Explore the most effective inbound call center strategies, from IVR to call monitoring, to maximize customer satisfaction.
Read More arrow_forwardAs your business grows, customer demands and complaints increase. Discover 12 critical advantages of an inbound call center that will increase customer satisfaction, reduce costs, and multiply your sales.
Read More arrow_forwardAs members of the TACCS Board of Directors, we participated in the "Heal in Turkiye" initiative press conference hosted by Prof. Dr. Ahmet Bolat, Chairman of the Board of Turkish Airlines.
Read More arrow_forwardThe TACCS Board of Directors attended the THY GALA Miami held on November 29 to celebrate the success of the "Heal in Turkiye" initiative. Details of this special event bringing business and art worlds together.
Read More arrow_forwardWhat is a contact center, what advantages does it provide to businesses, and how does it differ from a call center? The details of the omnichannel service model that increases customer satisfaction by 3.5 times are in our article.
Read More arrow_forwardWhat exactly is customer service, what are the differences between it and customer support, and how does it differentiate your business from competitors? Practical tips to improve customer experience and FCS’s 24/7 seamless solutions are in this article.
Read More arrow_forwardDouble pride on the anniversary of our Republic! The Turkish American Chamber of Commerce of the South (TACCS), of which FCS is a founding member, has opened its doors in Miami to strengthen trade bridges between Türkiye and the USA. Details and the vision of TACCS are in our post.
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