CONTACT FORM - CLARIFICATION TEXT ON THE PROTECTION OF PERSONAL DATA
Personal information recorded during the visit to our website or mobile application is processed in accordance with the legislation on the Protection of Personal Data. FIRST CONTACT SERVICE İLETİŞİM HİZMETLERİ A.Ş. (FCS) reserves the right to update the Clarification Text in accordance with the Turkish Law on Protection of Personal Data No. 6698 and secondary legislation. Additionally, please note that no guarantee is provided regarding data security on other websites linked via FCS website and mobile application. The data security policy of the relevant page should be carefully examined in this regard.
Identity of the Data Controller
Our company FIRST CONTACT SERVICE İLETİŞİM HİZMETLERİ A.Ş. processes your personal data as a "Data Controller" defined in Article 3 of the Turkish Law on Protection of Personal Data No. 6698.
FIRST CONTACT SERVICE İLETİŞİM HİZMETLERİ A.Ş.
Address: Maslak Mah. AOS 55. Sk. 42 Maslak B Blok No. 4/542 Sarıyer/İstanbul
Telephone: 0850 480 90 85 | Email: contact@firstcontactservice.com
In the table below, you can find information regarding the categories of your processed personal data, parts of your personal data related to these categories, processing purposes, collection methods and legal reasons, and to whom and for what purposes they are transferred.
| Data Category | Data Type | Data Subject | Processing Purpose | Legal Reason for Processing | Collection Method |
| Identity | Name Surname | Potential Product or Service Buyer | - Conducting communication activities,
- Conducting customer relationship management processes,
- Conducting activities aimed at customer satisfaction,
- Conducting information security processes,
- Conducting activities in accordance with legislation,
- Preparation and storage of documents/records as proof in possible legal disputes,
- Execution of necessary legal proceedings and legal processes by the Company in cases where legal rights need to be exercised,
- Providing Information to Authorized Persons, Institutions and Organizations
| - KVKK Art. 5/2-c "It is necessary to process the personal data of parties of a contract, provided that the processing is directly related to the execution or performance of the contract.”
- KVKK Art. 5/2-e "Data processing is mandatory for the establishment, exercise or protection of a right."
|
It can be obtained through automatic or partially automatic methods and from different channels; via the website, mobile application, electronically through legal means.
|
| Contact | Phone Number
Email |
| Customer Transaction | Request
Suggestion
Complaint
….. |
| Transaction Security | IP Address
Website Entry/Exit Logs
… |
To Whom and For What Purpose Processed Personal Data Can Be Transferred
FIRST CONTACT SERVICE İLETİŞİM HİZMETLERİ A.Ş. may share your personal data in the categories specified above with business partners for ensuring information security; if necessary, with legal, financial and tax advisors, auditors, law firms, Information Technologies and Communication Authority and other legally authorized public institutions and organizations, and if requested or required, with courts and other legally authorized public institutions and organizations, real persons and private law legal entities; in accordance with Article 8 of Law No. 6698. Necessary technical and administrative measures are taken to ensure data security during and after the sharing process of your personal data.
Your rights can be summarized as follows:
Right to Information; regarding your personal data;
- Whether it is processed or not,
- The purpose of processing,
- Whether it is transferred domestically or abroad.
Right to Request; regarding your personal data;
- Processing in accordance with its purpose,
- Correction if wrong or incomplete and notification of third parties,
- Destruction if relevant reasons disappear and notification of third parties,
- Compensation for damages suffered.
Right to Object; regarding your personal data; To results against you due to analysis made by automated systems.
Application Methods
You can submit your requests within the scope of Article 11 of Law No. 6698 "regulating the rights of the data subject" specified above to our Company according to the Communiqué on the Procedures and Principles of Application to the Data Controller. You can access the necessary explanations and the application and information request form on our website: www.firstcontactservice.com
- By sending an email to contact@firstcontactservice.com with secure electronic signature or without signature,
- By hand delivery to Maslak Mah. AOS 55. Sk. 42 Maslak B Blok No. 4/542 Sarıyer/İstanbul or via notary or registered mail.
We undertake to answer your request as soon as possible, not exceeding 30 (thirty) days, and without demanding a fee unless the transaction has a cost.
