Artificial Intelligence
IVR Engine
CRM & CTI
100% Integrated & Real-Time Sync
We Don't Just Manage
Communication,
We Turn It
into Strategy
Every customer contact is an opportunity. At FCS, we make those opportunities manageable, measurable, and improvable. By integrating technology, people, and process management, we're not just an operation that answers calls — we become your strategic communication partner.
groups
200+
EXPERT STAFF call
1M+
ANNUAL CALLS verified
99.8%
SERVICE CONTINUITY support_agent
24/7
TECHNICAL SUPPORT 360° Customer Experience Platform
Our integrated operations ecosystem that manages all communication channels end-to-end, centralizes data, and is powered by artificial intelligence.
Empowered by Technology
We move your operations into the future with AI-based chatbots, advanced IVR systems, and smart routing algorithms. With CRM and CTI integrations, all processes are seamlessly managed from a single screen.
Key Capabilities
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AI-Powered IVR
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Smart Call Routing
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Centralized CRM & CTI
AI & IVR INTEGRATION CONSOLE
SMART ROUTING
At FCS, we don't just focus on operational targets in every sector we serve — we apply zero-compromise quality protocols audited by independent bodies, certified internationally, and recognized by global chambers of commerce.
From information security to customer satisfaction standards, all our processes are backed by official accreditations.
Internationally Certified,
Registered & Trusted
Operations Infrastructure
workspace_premium
OUR ISO QUALITY MANAGEMENT CERTIFICATIONS
ISO 9001 verified_user
Quality Management System
Continuous process improvement and operational excellence guarantee
ISO 10002 sentiment_satisfied
Customer Satisfaction
94%+ resolution SLA targets in feedback & complaint management
ISO 18295-1/2 support_agent
Customer Contact Centres
International call centre operations and infrastructure standards
ISO/IEC 27001 lock
Information Security Management
Zero-compromise NDA protocols, GDPR compliance, and end-to-end data security infrastructure
public
OUR INTERNATIONAL ACCREDITATION & MEMBERSHIP NETWORK
Industries
We Serve
Sectoral Solutions & Experience
By offering customized solutions tailored to the needs of different industries, we elevate customer experience to the highest level in every field.
PHONE ORDER CONSOLE #08
LIVE ORDER FLOW call INCOMING CALL #4821
CRM PROFILE MATCHED Customer & Address: Alex M. · Plaza Blvd. Central
Order Received: 2x Gourmet Burger Menu, 1x Dessert
Payment & POS Step
verified_user Online 3D Secure / Virtual POS · Payment Received
sync_saved_locally SENT TO RESTAURANT
ORDER RECEIVED ➔ CRM RECORD ➔ PAYMENT COMPLETE
01:14 MIN restaurant 01 / FOOD & BEVERAGE
Food & Restaurants
OMNICHANNEL ORDER & RESERVATION MANAGEMENT
We manage all customer service operations for order and reservation processes of restaurant chains and food producers. Whether using our proprietary solutions, partner infrastructures, or teams embedded directly into your existing systems, we coordinate incoming requests from phone, online platforms, and branches from a single point to accelerate your operational speed.
check_circle Seamless integration with your existing PBX, cloud POS, and order management systems
check_circle Proactive queueing and workforce planning management to prevent missed calls during peak hours
check_circle Uninterrupted order and request tracking coordination across branches and delivery channels
check_circle Process management focused on customer feedback and satisfaction (CSAT) parameters
#OmnichannelOrdering #POSIntegration #RestaurantSolutions
factory 02 / PRODUCTION & INDUSTRY
Industrial Production
24/7 FIELD & SERVICE COORDINATION
We manage product introduction, telesales, fault reporting and field service coordination for factories, industrial producers, dealer networks and logistics brands — seamlessly, without interruption. Connecting fully to your own ticketing and CRM infrastructure or using our flexible solutions, we manage authorized service routing, emergency notifications and technical support processes with real-time SLA metrics.
check_circle Customer request, fault notification and ticket lifecycle management
check_circle SLA-focused communication coordination across dealer, distributor and service networks
check_circle Rapid information relay to service teams in critical incident scenarios
check_circle Automated status updates to customers and service chains via SMS or e-mail
#FaultReportManagement #CRMIntegration #SLACoordination #ServiceRouting
INCOMING CALL — FAULT REPORT
● URGENT manage_accounts
CRM: Arıkan Industrial Ltd. Customer No: CRM-00814 · Contract: ACTIVE / SLA-P1
MATCHED person
"Our Compresso K-911X compressor is down, production line stopped!"
support_agent
"I can see your contract. Opening SLA-P1 ticket and routing the nearest team."
Service Record #SR-4471 · URGENT
ProductCompresso K-911X Compressor
CustomerArıkan Industrial — CRM-00814
LocationLine 3 / Factory B
PriorityP1 – CRITICAL
Service TeamIzmir Tech · ETA 45 min
CRM Update✓ Auto-saved
sms Auto SMS to customer + service team SLA ✓
INCOMING CALL — TELESALES
● LIVE manage_accounts
CRM: Yıldız Kitchen Supplies Ltd. Customer No: CRM-02271 · Segment: Premium
MATCHED person
"I'd like information about the Velora S3 kitchen robot."
support_agent
"You're in the right place! 1200W motor, 12 functions, 5-year warranty. Our Premium segment's top choice."
Sales Offer #TEL-8830
ProductVelora S3 Kitchen Robot
Campaign20% off + free accessory set
CRM SegmentPremium → Priority Offer
CRM Update✓ Sale recorded
check_circle SALE COMPLETED — Conversion ✓ CRM ✓
shopping_cart_checkout 03 / ONLINE SALES
E-Commerce & Retail
END-TO-END E-COMMERCE & RETAIL OPERATIONS
For online stores and retail brands operating across marketplace platforms, we manage the full customer journey — from telesales and product consultation to order processing, WhatsApp support, and back-office operations. Integrated directly into your CRM and marketplace systems, our agents drive conversion, reduce abandonment, and deliver consistent customer experiences at every touchpoint.
check_circle Consolidated management of live chat, WhatsApp, email, and call channels from a single center
check_circle Real-time status tracking across your existing e-commerce infrastructures and marketplace panels
check_circle Back-office coordination of cancellation, return, and exchange requests aligned with your brand business rules
check_circle High CSAT-targeted complaint management and customer loyalty-driven interaction processes
#Telesales #WhatsAppBusiness #BackOfficeOperations #MarketplaceIntegration
Teknoloji Ekosistemimiz
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